Payments & utility Account Services

Learn more about Rates, Fees & Assessments.

  1. Payments
  2. Utility Service & Accounts
  3. PRIVACY POLICY

Make an online utility, landfill or permit payment by clicking HERE.

Overview

We at Public Utilities are very pleased to present to our customers this convenient and quick way to access account history and make online payments. To access this service, login to your account.

  • If you have not yet created an account, you will need to register.
  • You will need Adobe to view your bill.
  • Download Adobe Reader.  Uncheck all the check boxes and then Install Adobe.
  • You may need to turn your pop up blocker off.

Paperless Billing

To sign up for electronic bills, send us an email.

Please include your account number and/or service address, name on the account and email address (where you want the bill emailed).

Features 

Public Utility’s Online software provides up-to-date account information for both water and sewer. Through this secure site you can view billing history, payment activity, and service and consumption summaries. 

  • Payment history - View both applied and pending payments (payments entered but not posted) and current billing information
  • Account information - Displays current balance, last payment made, account status, (active or inactive) and current billing information.
  • Billing history - View your past bills including bill date, due date, balance forward, payments and adjustments, and current charge detail. Past bills can be easily viewed and printed.
  • Service summary - View number of days in billing period, average daily water consumption, and total amount used in billing period.
  • Online payments - We accept Visa, Discover, and Mastercard.

Protecting Your Privacy

To protect your privacy, the Water and Sewer Account Inquiry System requires you to enter your account number and a personal identification number (PIN) in order to gain access to the water and sewer account information.

Your account number is printed on your monthly statement and on any correspondence you have received from Public Utilities. Initially, a randomly assigned PIN number will be printed in the lower right hand corner of your monthly statement. Once you have successfully registered and entered a new PIN number, your PIN number will no longer print on your monthly statement.

The web server uses the latest standard to provide secure access for all connections. Utilities account information is retrieved from the City of Billing's IBM Power System. No sensitive information is actually stored on the web server.

Refund Policy

Refunds are only given for customer accounts that have been closed and have a credit balance. If you have another water/sewer service account, the balance will be transferred to that account. If you have questions, please call (406) 657-8317.