Payments & Utility Account Services


Overview of Montana Governor’s Orders & Utility Services

The Governor of the State of Montana issued Executive Orders 2-2020 and 3-2020 declaring that a state of emergency exists in Montana due to the global outbreak of COVID-19 Novel Coronavirus. On March 30 and April 13 Directives were issued providing measures to limit foreclosures, evictions, and disconnections from [utility] services during the State of Emergency.

On May 19, 2020 a Directive implementing Executive Orders 2-2020 and 3-2020 and establishing conditions for Phase Two reopening of businesses and operations were released. In part this Directive allowed for the terms of the March 30 and April 13 Directives and all of their terms to remain in effect through May 24, unless modified by subsequent Directive, except as follows:

  • For individuals who are members of a vulnerable population, who have suffered a significant financial hardship as a result of the outbreak, and who, pursuant to this Directive, remain sheltered at home, the protections of the March 30 and April 13 Directives continue and will expire 30 days after the individual ceases to shelter at home or at the end of the emergency, whichever is sooner.
  • An individual who seeks the protection of these provisions to prevent a foreclosure, eviction, or disconnection after June 1 must make a basic showing to their bank, landlord, or utility that they are (1) sheltering in place under this order, are (2) a member of a vulnerable population, and (3) have been financially impacted as a result of the COVID-19 outbreak.

Members of the ‘Vulnerable Population’ are defined as  “People over 65 years of age, people with serious underlying health conditions, including high blood pressure, chronic lung disease, diabetes, obesity, or asthma, and people whose immune system is compromised such as by chemotherapy for cancer or other conditions requiring such therapy.”

Take Action

If your utility bill is delinquent and/ or you cannot pay your balance due in full, take action immediately based on your status:
If you are a qualifying member of the Vulnerable Population, are continuing to shelter at home and have been adversely financially impacted by the COVID-19 outbreak, you may apply for an EXEMPTION from late fees and shut-off of services:
If you do not qualify for the Vulnerable Population exemption and are experiencing financial difficulties due to the COVID-19 outbreak and are not able to pay your utility bill in full, contact our customer service office immediately to set-up a payment plan and prevent shut-off of services: (406) 657-8315


  1. Utilities Service Center

    Physical Address
    2251 Belknap Avenue
    Billings, MT 59101

    Phone: 406-657-8315

    Hours of Operation
    Monday through Friday
    8 am to 5 pm

    After Hours Emergencies: 

  1. Account Services
  2. Online Payments
  3. Portal FAQs
  4. Resident Resources

Utility Account Services

The City of Billings provides reliable service for Water, Wastewater and Garbage Collection Utilities for both residential and commercial customers within the City limits. 

Call the Utilities Service Center at (406) 657-8315 for assistance with any of the following:

  • Set up a new account
  • Update account information
  • Transfer services to a new address
  • Make a one-time payment 
  • Make a Payment Plan
  • Request Recurring Payments
  • Request Paperless Billing
  • Turn off service for repairs
  • Other inquiries or concerns

Account Resources

Online forms are available for your convenience:

Refund Policy

Refunds are only given for customer accounts that have been closed and have a credit balance. If you have another water/sewer service account, the balance will be transferred to that account. If you have questions, please call (406) 657-8315.

Check out this important Public Service Message:

Please, remember- NO WIPES DOWN THE PIPES!

It's a Toilet Not a Trash Can