Payments & Utility Account Services

Payment Options

Please note the following 

• Internet Explorer is not compatible with InvoiceCloud and WaterSmart applications.
• We accept these forms of payment online: 

Use for one-time payments  Engineering Fees Landfill Fees Sewer and/or Garbage Only Accounts Additional Features View Invoices and Payments To request Recurring Payments or Paperless Billing, call (406) 657-8315	Use for City of Billings Water Utility Accounts View Invoices, Payments and Usage Set-up Account Options (Recurring Payments, Paperless Billing) Sign up for Alerts (Leak Detection) Get Money Saving Tips  Find other helpful tools and resources- sign-up today to get started!
It doesn’t matter if you’re on iPhone, Android, Windows, or any other system. The WaterSmart Portal is responsive and designed to provide current account information and interactive alerting capabilities regardless of your device or platform.

Rates and Fees

• Learn about Water or Wastewater charges and fees
• Learn about Garbage Collection or Billings Regional Landfill charges and fees
• Learn about Engineering & Permit charges and fees
• Learn about proposed rate schedule and fees (Most recent Water and Wastewater rates will be proposed to City Council at the Public Hearing, May 22, 2023. Questions can be directed to Christina Fox, Utility Business Manager, foxc@billingsmt.gov or (406) 657-8306)

Frequently Asked Questions

• How do I register for WaterSmart?
  • Go to WaterSmart enter your account number and zip code and select Find my account, create a password when prompted and you’re ready to go!
• How do I sign up for Auto Pay?
  • Login to WaterSmart, select Billing from the menu options at the top of the screen, then select Payments and use Autopay to update your preferences.
• How do I view/ print my bill?
  • Login to WaterSmart, from the home screen select View & Pay Bills, select Recent Invoice and Payment History, a list of your invoices will display- simply select the one you wish to view/ print.
  • Please note that it may take a few moments to load the invoice in the viewer.
• How do I customize my alerts in WaterSmart?
  • Login to WaterSmart, select Settings from the menu options at the top of the screen, select Communication Preferences to view your alert options and set your delivery preferences:
• I paid my bill, why does it still show a balance on my bill summary?
  • It will always show what your most recent bill is/was, even if the amount is not currently due.
• What portal should I be using if I am a sewer only or garbage only customer?
  • Please, use the InvoiceCloud portal for these payment types.
• Why is my account not pulling up in InvoiceCloud? 
  • Make sure you are entering your last name only as it appears on your account. Still having trouble? Give us a call at (406) 657-8315, we’re happy to help!

WaterSmart Portal Instructional Videos

Make sure you know how to turn your  water off in an emergency— the interior shut-off valve should be located just below the meter!

Billings Area Maps

• See all of the Public Works Maps (Garbage Routes, Road Closures and more!)
• Billings Public Interest Map
• Billings Bike & Multi-use Trails Maps
  • Use the layers options in the Billings Public Interest Map to view Recreational Trails & Public Bike-ways, or get the Billings Heritage Trails App LEARN MORE.
  • Visit TrailLink for helpful information and reviews about each trail
  • Check out the Billings TrailNet Maps, or grab one of their handy mobile apps:
    • Apple
    • Android

Community Partners

Helpful Tips

Conservation is a key strategy in keeping your utility bill low. Learn more about your water resource at epa.gov/watersense. Another tactic to evaluate water use is addressing leaks, find additional information at allianceforwaterefficiency.org/resources. City of Billings Water Utility Customers can also sign-up for conservation tips and leak alerts with WaterSmart, our online portal and toolkit just for you! Have questions? Give us a call at (406) 657-8315 to speak with a customer service representative.

Relief Assistance

In addition to the special provisions outlined below, the Public Works Department continues to offer budget billing and payment plan options to our customers. See the Account Services and Online Payments tabs for additional information on these and other payment resources.

CARES Act Funds

Contact HRDC to obtain an application or to learn more about the Application for Essential Services (COVID-19) and funding available to assist with utility services. The local District 7 office may be reached at (406) 869-2593, or find more information online at hrdc7.org .

Overview of Montana Governor’s Orders & Utility Services

The Governor of the State of Montana issued Executive Order No 2-2021 and Directive a Directive on February 12, 2021 implementing the order and to provide guidelines of behavior for citizens and businesses in the State.  In part, the EO and Directive repealed all preceding guidelines and mandates set-forth, including the Vulnerable Population Exemption for utility service shut-off and late fees. This exemption will no longer be available to City of Billings utility customers effective June 1, 2021. Customers are encouraged to contact our offices in advance to set-up a payment plan or contact HRDC 7 to apply for utility assistance through the CARES Act Fund.