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Posted on: December 20, 2022

NEW Phone System to Communicate with Billings Residents

Phone call alert

Dear Billings Resident,

To enhance customer service, you will receive a courtesy call from Billings Public Works this week. The pre-recorded announcement is about the year end extras collection service and that garbage collection is on schedule both Monday 12.26 and Monday 1.2. The full message is included at the end of this post. 

Phone call alert

This phone service is through BrightArrow Technologies and will ONLY be used for important announcements. 

Here’s what to expect from the call, 

1. The 30-second pre-recorded message starts playing as soon as you answer 

2. At any time during the message, you can press the Star key (*) to replay the entire message 

3. If not answered, the system will leave the pre-recorded message as a voicemail 

If you would like to update your phone number with us to receive future phone calls, please contact our Utility Services Center at 406.657. 8315 Option 3. 

Thank you for your cooperation! 

The pre-recorded message is, “The City of Billings will be collecting extra garbage daily for one week only starting Monday, December 26th. If you have extra garbage, please set it out on your regular garbage day during this week only. If Thursday is your regular garbage day, please set “Extras” out on Thursday December 29th and NOT Monday December 26th. Please note garbage service is on schedule through the holiday season this year. For any questions, please call 406.657.8285 or visit billingsmtpublicworks.gov ”

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